Everything you need to accept online orders
Offer your customers a great ordering experience and strengthen your brand with one solution for takeaway, delivery, and table ordering.
Website/App
Take control of your brand with your own commission-free online ordering and connect directly with your customers. Give a great ordering experience that works across all browsers and build a deeper relationship with your own native mobile app.
Customisation
Easily change the look and feel of your website to match your brand. Select from over 100 pre-installed fonts or change the colours on everything from buttons to the background with just a few clicks.
Select Pasta Type
Mobile Support
Our fully responsive ordering solution is designed to make ordering more accessible and delightful for your customers however they like to order - across mobile, tablet and desktop.
- Safari
- Chrome
- Firefox
- Edge
Multiple Languages
Serve your customers in the way they're most comfortable. We support over 50 languages with in-built, automatic translation.
Domain Name
Use your existing domain name, or we can help set up a free domain name suited to your restaurant once you sign up. In addition, our onboarding team can help you transfer your existing traffic with zero downtime if you’re using another provider.
We also include free web-hosting with 24/7 monitoring to provide best-in-class uptime and security for your online store.
- Free Domain Included
- SSL 256bit Encrypted
- Transfer-in
Instant Updates
We release hundreds of features and improvements each year to help you stay ahead of the industry.
Marketing & SEO
Personalise your marketing and reach customers where they are most responsive. Appear where your customers search with better local SEO and drive more positive online reviews.
Customer Database
Learn more about your customers and their ordering habits. Find their contact info and order history at a glance.
- See your top customers
- Sort customers by region
- Advanced search
Export
Categorise and export customer lists based on location, order history, and more.
- Easily import to third-party
Search Engine Optimised
Drive more orders directly to your website. Next Order supports SEO best practices like customisable H1, title, and meta tags.
- Bing
- Apple
Reviews
Gain valuable insights from customers and turn negative experiences into return visits. Make better informed decisions and control each guest’s experience.
How was your experience?
Email & SMS
Send campaigns that convert into more orders and use our easy filters to find your most relevant customers for each promotion, such as your highest-spending or longest in-active customers.
- Customisable Templates
- Track Conversion Rate
- Automatic Campaigns
Customer Retention
See a month-to-month comparison of your customer retention and growth. Configure new campaigns to bring back customers who haven’t ordered in a while and increase your retention rate.
Customer Retention
Existing Customers
New Customers
Loyalty and Vouchers
Create your own customisable loyalty program and set up a pathway to rewards. Offer personalised discounts that strengthen your relationship with every customer.
Automatic Discounts
Customer discounts are automatically applied at Checkout. You can add discounts as a percentage, fixed amount or free delivery. Add conditions such as day, time, availability with other offers, minimum spend and much more.
- Configure VIP statuses
- Set number of uses
- Transfer-in
Vouchers
With vouchers, you're able to discount specific items, sizes, categories and even add minimum order spends. You can also set available dates, days, or time windows, order types, the maximum number of uses and a lot more.
Enter Voucher
25% off your first order! Save £6.50
Offers
Create pathways to unlock rewards. These can be configured by the amount spent, the number of orders placed, or specific items ordered. Add rewards as a fixed dollar amount, percentage discount or free menu item.
- Automatically Enrollment
- Membership Levels
- Online and In-store
Membership
Make customers feel special as a bronze, silver or gold member. Reward your most loyal customers with specialised discounts as they order more often. Show regular customers you care about them with your own membership program
Loyalty
FREE PIZZA WITH EVERY 8TH ORDER
Customers
View your customers’ points and reward history from one view and provide a more personalised experience for each customer.
- Targeted Email and SMS
- See top spending customers
- Sort by points claimed
Measure Impact
Keep track of the number of rewards redeemed, compare the average spend and number of visits from loyalty versus non-loyalty customers.
Payments
Grow your business and boost conversions by giving your customers their preferred payment options integrated online. Increase your average order spend and make the ordering process smooth, every-time.
Payment Methods
Feel in control of your cash flow by tracking your orders and payments all in one place. Next Order automatically supports customer payments at checkout with Apple and Google Pay, Mastercard, Visa, American Express, or Cash payments.
- Adaptive
- 3D Secure
- Fraud Protection
Public Holiday Surcharge
Next Order is pre-loaded with all the public holidays for your restaurants' location. Simply enable surcharge and enter the surcharge amount, and you're good to go.
- Fixed or Dollar Amount
- Automatically Apply
- Worldwide Support
Refunds
Quickly refund all or part of an order with the tap of a button. Customers are automatically notified via SMS, and the amount is revered back to their payment method.
We’ve issued a £29.00 refund for the issue on your past order with Simon’s Burgers. The amount will automatically appear back on your credit card. We hope to serve you better next time.
Fraud Prevention
Reduce your exposure to fraudulent users with Next Order’s Fraud Detection - a machine learning fraud system that’s fully integrated with your payments. We combine adaptive algorithms that learn from a global network of millions of users.
- Machine learning and fraud detection
- Trust and block lists
- Transparent
Menu Price Adjustments
Increase menu prices by a fixed amount or percentage for walk-in, pickup, delivery and table-side. Configurable for Online or In-Store.
Surcharge
With the Control Centre's surcharge option, you can pass along all payment processing fees to your customers at checkout online or in-store.
- Fixed Amount
- Percentage
- Adaptive to payment method
Payouts
Get paid out quickly and easily. You can also manage historical and upcoming deposits, and see expected payout dates right from the Dashboard.
- Daily, weekly or monthly
Specials
Offer menu discounts and attract more customers with great deals that convert. Set up your specials and automatically discount the price for customers as they order.
Item Discounts
Automatically apply a discount when specific items are added to the order cart. For example, buy two pizzas and one drink for £35. Specials are fully customisable, with support for specific days and times, order types and the ability to turn off on Public Holidays.
Free Items
Easily create specials such as buy one, get one free. When the customer adds the items to the order cart, the discount will be automatically applied.
- Buy one, get one free
- Buy one product from category A and get another product from category B free
Printing
Take control of your workflow and efficiently get the orders into your kitchen with our advanced printing functionality. Use our in-built printer in our Order Tablet or connect to your kitchen printers to improve your speed.
Printers
Next Order supports all WiFi / Ethernet thermal and impact EPSON and STAR printers.
Assign Categories
Item categories can be printed to specific stations. Our beautifully designed kitchen docket makes it easy to know what to make.
- Configure stations to print specific order types
- Items for each station are highlighted
Offline Support
If a printer goes offline, dockets will be automatically redirected to a backup printer, ensuring an order is never lost.
- Printer redundancy
- Queuing
- Error notifications
Delivery
Offer your own delivery like never before, and get rid of excessive order commission with better online ordering. Use our driver tracking to keep track of your own drivers or access our on-demand fleet, as you need.
Customer Tracking
Delight customers with real-time tracking right to their door. Make the experience magical with your own real-time driver tracking right to every customer’s door.
Your order is on the way!
1 Collins Street, Melbourne ・5 mins
Delivery by 6:45pm ・Apple Pay・£17.00
Driver Apps
Your drivers download our iOS or Android app, and they are on their way. Both you and the customer can always keep track of the order. When a driver adds each delivery, they can view all the order details.
- Tracking for phone orders
- Google maps intergrated
- In-person payments
Management Platform
Always know where your drivers are and better manage their delivery assignment with our in-built management system. Assign orders to your drivers, and see real-time ETAs for every delivery.
Delivery Network
Offer delivery using our network - without the hassle of employing drivers - and get your customers off third-party platforms. Next Order offers a fully-branded tracking experience and a flat fee per delivery.
- On-demand drivers
- Flat fee per delivery
- White label service
Detailed Statistics
View daily average delivery times, best-performing drivers, the number of deliveries per suburb and much more.
- Average delivery times
- Driver ratings
SMS & Email Updates
Send automatic updates to customers when their order is confirmed, as it’s on the way and once it’s been delivered.
Orders
Take control of how to offer your online ordering, and give your customers the flexibility they need.
Pre Orders
Throttling
Limit your number of online orders with throttling. Configure time slots and enable dynamic acceptance based upon your in-store volume with our seamless POS integration.
Live Wait Times
Update customers in real-time with live wait times. For delivery orders, automatically provide relevant wait times based on the distance from the store.
