Multi-location and franchise operations
Roll out faster across every store
Opening your fifth store shouldn’t be five times the work of your first. Next Order gives head office a single place to push menus, permissions and reporting, while stores keep the flexibility local competition demands.
Tonight across 5 sites
$14,600
Net revenue, in-progress
- Ponsonby Road$5,240
- Mt Eden Road$3,460
- College Hill$2,380
- Customs St$2,050
- Parnell Rd$1,470
Head-office controls that match how your group operates
Margin drift between sites should show up the week it starts. Not in a quarterly audit. Same-store sales, channel mix and labour ratio at group level, with drilldown to the store and shift, surface the problem while you can still fix it.
Centralised item masters, approved pricing tiers and promo libraries cut ad-hoc discounting. Approval workflows for sensitive changes stop rogue coupons before they hit the POS, while still letting managers respond to local competition within rules you set.
- Roles and permissions: who can edit menu, labour, reporting and integrations
- Two-factor authentication for admin accounts. Protect sensitive operations across all your locations
- Manage kitchen display licenses per location from head office. Control which devices are active and where
- Change history with user and timestamp for internal audit
- Brand vs location hierarchy for multi-concept groups
Oversight without turning head office into a support desk
The dashboard flags the exceptions — margin outliers, void spikes, menu drift — so area managers coach the stores that need it instead of reconciling spreadsheets.
Area oversight · This week
Exceptions to action
- Margin outlier· Mt Eden Road
Food cost +2.1pt vs group
On it - Void spike· Parnell Rd
Sat 9–11pm · 3× average
On it - Menu drift· Customs St
3 items off the master menu
On it
Area managers coach the three that matter — head office never becomes the support desk.
See the workflow
Head-office reporting for multi-site groups. Same numbers from store to owner dashboard.
Group Dashboard · All stores
Net Sales
$226,007
Orders
5,427
Direct mix
57%
Menu parity
4/5
| Store | Net sales | Status | |||
|---|---|---|---|---|---|
| Ponsonby RoadPonsonby | $69,451.04 | 1,602 | 62% | Healthy | |
| College HillNewmarket | $56,540.10 | 1,340 | 58% | Healthy | |
| Mt Eden RoadMt Eden | $39,529.85 | 980 | 49% | Menu drift | |
| Customs StBritomart | $33,910.40 | 815 | 64% | Healthy | |
| Parnell RdParnell | $26,575.30 | 690 | 44% | Low rating | |
| Group total | $226,006.69 | 5,427 | 57% direct |
Rollouts in flight
3- Spring menu v24 of 5 sitesStaged
- Loyalty tier changeAll sitesLive
- Surcharge calendarPublic holidaysDraft
Channel mix
All stores
- Direct web35%
- POS walk-in22%
- Marketplaces28%
- Phone15%
Per-site revenue, exception alerts and rollout status — the head-office morning glance, on the same record your stores ring up.
Menu consistency that survives new hires and new sites
Guests expect the same burger in every suburb, and you expect the same cost structure.
Master copy
Menu items, modifiers and allergens update once; stores inherit unless head office permits a local override.
Scheduled rollouts
Push seasonal specials to regions on launch day, no midnight manual entry in each site.
Localisation where it matters
Different suppliers or tax rules per jurisdiction without forking the whole menu.
Store-level flexibility for pricing and specials
Uniformity without handcuffs, let a coastal site run fish specials the inland site does not stock.
Local teams win deals within guardrails. Head office keeps clean group reporting.
- Override lists, regional bundles and store-specific hours on clear rules
- Only approved roles move price outside band
- Reporting stays comparable across every store
Consolidated reporting owners read before the Monday meeting
Same-store sales, channel mix and average spend. By brand, region and location. Without waiting for someone to stitch files together at month end.
Owner-ready numbers without stitching spreadsheets.
- Scheduled exports to your accounting and reporting tools; data connections where your team wants live feeds
- Compare openings, acquisitions and remodels with calendar overlays
- Replace baseline arguments with shared definitions
Same-store sales · week 24
All stores- Ponsonby Road+4.2%
- College Hill+1.8%
- Mt Eden Road−2.1%
Scheduled export · Mondays 6:00 AM · accounting + spreadsheet
Rollout process for new stores, not a new complex project each time
Templates, checklists and training tracks turn opening #12 into repetition, not reinvention.
Opening tasks stay visible, nothing lives only in someone’s inbox.
- Clone the menu from your best-performing nearby store, then adjust what is different locally
- Hardware bill of materials by format: kiosk-heavy vs full-service
- Switch-over windows that match lease and staffing
- Rollout dashboard with tasks, owners and dates for area leads
- Post-opening support windows aligned to the first full weekend
Opening · site #12
2 of 4 done- Clone menu from gold storeHQ menu team
- Hardware kit shippedOps
- Staff training trackArea lead
- Shadow shift + tie-outLaunch crew
Support model sized for groups, not single sites
When revenue is concentrated in Saturday night, response time is a profit-and-loss line.
Priority support with clear ownership and SLAs, not a generic queue.
- Named success contacts and escalation paths for major switch-overs
- Optional on-site days; availability targets spelled out in the agreement
- Your COO knows what “priority” means in writing
“All five of our UK branches run on Next Order. We searched for years for the right POS and finally found it: click and collect, every delivery integration and automatic review texts, all in one. Easy to use, and the support has always been great.”
Explore related pages
Frequently asked questions
What operators ask us before they sign.
How do we stop every store editing the same item differently?
The master menu lives at head office; stores can override price or availability where you allow it. Changes propagate with audit trails so head office sees what moved, when, and which site differed from the master. Topping and add-on options and allergen statements inherit from the master so new openings do not fork the menu on day one. Approval workflows can require sign-off before a regional limited-time offer touches every POS in the state.
Can franchisees see only their sites?
Role-based access scopes users to locations and tasks. Head office sees group reporting across every store; operators see their own profit and loss, not another store’s. Franchisees get menus, pricing bands and reports for their sites only, while head office retains cross-brand dashboards. Sensitive actions, void limits, discounts above threshold, menu edits, can require manager or head-office credentials. Audit logs support dispute resolution when a store claims “the system changed the price” without a paper trail.
What does rollout look like for ten new stores?
Template menus, hardware kits and training packs per role; phased go-live with support windows aligned to your opening calendar. We clone from a gold-standard store where possible, then diff local tax, suppliers and service style before the first guest order. Pilot sites run a quiet shadow shift until voids, tenders and integrations match what your end-of-night report should show. Launch dates align with your staffing and marketing launches, not a calendar set by us.
Who do we call when something breaks on Saturday night?
Group service agreements define response targets and escalation paths. Groups get named channels instead of generic queues, ask us about your specific uptime requirements. Critical incidents during peak service route to on-call engineers with context on your brands and integrations, not a first-line script. Named customer success contacts own your rollout history so you are not re-explaining your org chart every Saturday. Health checks and scheduled reviews catch drift in menu sync or reporting before the board meeting asks why margin moved.
Can we integrate with our existing accounting and reporting tools?
Exports and data connections link to accounting and inventory tools where your team already closes the month, get in touch and we will work through your setup. Daily sales journals, tender breakdowns and tax lines can land as spreadsheets or direct exports straight into the spreadsheets your accountant already uses. Inventory and food cost bridges reduce duplicate entry between the POS and your back-office stock system. Separate login credentials and keeping test and live data apart keep franchise data partitioned when your group runs multiple brands on one platform.
How fast can we add a new brand under the same group?
Brand profiles, tax and menu templates copy across, so you expand without rebuilding spreadsheets each time. A new concept inherits modifier logic and kitchen routing from a parent brand, then you override only what must differ, wine list, service charges, hours. Shared loyalty or gift-card rules can span brands where your commercial model allows, or stay separate per franchise agreement. Rollout tasks and ownership live in one project view, so everyone involved sees the same go-live checklist.
Plan your next ten stores on the same shared record
Bring your org chart and expansion timeline, we will map head office, reporting and rollout support to match.