Jake Henderson · takeaway shop · Auckland
Driver dispatch that survives Friday peaks
Zones and ETAs tied to the ticket, not a side spreadsheet. When a courier drops, dispatch sees it without calling the kitchen mid-rush.
<3 min
avg. dispatch fix
How operators run on Next Order
Operators who switched. What changed after three months
Independent owners and small chains who needed margin, clarity and speed — not another login. Read what changed in the first three months, then pressure-test the numbers on a demo.
“Growing with Next Order.”
Burger Road · Ishu, Co-Founder
Customer stories
Different venue types, same underlying win: one platform for guests, staff and the books.
+22%
direct delivery share shifted
−3.2 hrs
weekly admin removed
2.1×
repeat direct orders, in the strongest cases
Marco Romano · two pizza shops · Melbourne
Shifted 22% of delivery volume to direct in six months
Staff mention the direct link at handover; loyalty points only earn on first-party. Fewer support calls because tickets and guest notes live on one record.
+22%
direct delivery share
Priya Shah · café group · London
Cut Monday reconciliation from 4 hours to under 45 minutes
Marketplace orders flow into the same kitchen view as web and POS. Export once, no more stitching five spreadsheets before payroll.
−3.2 hrs
weekly admin
David Lin · six dumpling shops · AU + UK
Group menus roll out in hours, not weekends
Price changes and sold-outs propagate from one place; area managers stopped logging into separate systems per brand. New openings clone a template instead of rebuilding.
6 stores
one dashboard
Aisha Khan · three burger shops · Manchester
Loyalty staff can explain in one sentence
Guests earn on dine-in and pickup the same way; vouchers redeem at the POS without manager overrides. Promos finally match how regulars visit.
2.1×
repeat direct orders
Elena Karamanlis · two Greek restaurants · Brisbane
Bookings + POS without duplicate guest records
Preferences follow the guest from booking to table; marketing segments reflect spend and visit gaps, not only email opens.
1 profile
per guest
What buyers want to know
Does the product hold up when service is live?
The same themes come up in every operator conversation: orders that do not get re-keyed between systems, clearer reporting, less time spent reconciling on a Monday, and more repeat orders on the channels the restaurant owns.
Direct ordering matters when margin pressure is real.
The guest record matters when refunds, loyalty and support collide.
One platform matters when groups grow or service gets messy.
Next OrderActions
PreparingExpected Time
Search
Katie BellVIP2$62.50
Overdue 12 minsTable 32RESY
Cho Chang$73.25
Due in 2 minsDelivery #5623
Johnny Appleseed$105.10
Due in 10 minsDelivery #4302Web
Romilda Vane$94.60
Due in 13 minsPickup #6452Uber
Lee Jordan$24.40
Due in 22 minsDelivery #9830DoorDash
Collection 20 mins Delivery 45 mins
Johnny Appleseed
CallMessage
Level 3, 15 Karangahape Road, Auckland
Expected in 10 mins · 7:34pm Assign Driver
- $34.00
Verona Pizza × 2
Add Tomato, Remove Mozzarella
- $19.50
Capricciosa Pizza
Add Capsicum
- $14.30
Vegetable Lasagne
- $4.80
Coca Cola
- $20.50
Seafood Risotto
Add Squid
- $12.00
Nutella Pizza
Add Ice Cream
UpcomingPreparingReadyHistory
What operators say
“We have run on Next Order since the day we opened, and it has been a game-changer. It is intuitive, genuinely easy to use, and keeps the whole floor organised. A great investment for any venue.”
RC&B
Rick's Cafe & Bar
Cafe and bar · Australia
Google
“After a nightmare with our old POS, the last twelve months have been a breeze. Any menu change is done instantly with one call or email. The attention to detail is what sets them apart.”
JG
Jaz Gill
Takeaway owner · Australia
Google
“We have run our pizza business on Next Order for years. Great value and great service, with the attention to detail and professionalism you want behind a busy kitchen.”
MP
Margaret Preston
Pizza restaurant · Australia
Google
“Excellent from start to finish. The ordering system and the hardware are top quality and have made a real difference to how we operate. Setup was smooth and the support is outstanding.”
JP
Jindalee Pasta
Pasta restaurant · Australia
Google
“All five of our UK branches run on Next Order. We searched for years for the right POS and finally found it: click and collect, every delivery integration and automatic review texts, all in one. Easy to use, and the support has always been great.”
KS
Kiyoto Sushi
Five UK branches · United Kingdom
Google
“Amazing support. They are always on top of my requests and quick to help the moment I need it.”
S
Sylvia
Verified customer · Australia
Trustpilot
What to ask in a reference call
If you get time with an operator already on Next Order, these are the three questions that separate polite enthusiasm from a real switching case.
Ask about margin recovery
How much of your delivery volume moved to direct ordering since you went live. And what did that do to monthly take-home?
Ask about labour hours saved
How long did Monday reconciliation take before, and how long does it take now? If they cannot give you a number, ask who now owns the close.
Ask about repeat-order rate
What did your repeat-visit rate look like at six months in? Did loyalty redemption change how much regulars spend, or just who clicks the email?
Customer stories
What operators ask us before they sign.
Can we submit our venue for a customer story?
Yes, reach out via contact and mention “customer story.” We look for clear outcomes, owners willing to share a few honest numbers and operators happy to share their story. Not every submission becomes a named case study, but we follow up when there is a fit.
Which venue types do these examples cover?
Stories on this page span pizza shops, cafés, multi-location groups, takeaway, burger shops and full-service restaurants. Your results will depend on your volume, your execution and your market. Bring your venue type and channels to a demo and we will map the workflow against your numbers.
How fast do operators typically see results?
Timelines vary: shifting delivery mix or reconciliation time can show within weeks after go-live; loyalty and repeat-order gains often need a few months of guest behaviour. Demos and scoping calls are the right place to align on what to measure and when.
Want to talk to a real customer running on Next Order?
Ask during a demo and we will introduce you to an operator in your category. Some operators are happy to be named in a sales conversation but prefer to stay off a public website, especially around margin and revenue figures. We respect that.
How do I compare outcomes to my own venue?
Bring your numbers, your order channels and your staffing to a demo, and we will map the workflow and the numbers that matter to you, from direct margin to admin hours.
See your venue on Next Order
Bring your menu, modes and questions, we will show the workflow, tailored to your venue, not a generic tour.