How operators run on Next Order
Independent owners and small chains who needed margin, clarity and speed — not another login. Read what changed in the first three months, then pressure-test the numbers on a demo.
“Growing with Next Order.”
Burger Road · Ishu, Co-Founder
Different venue types, same underlying win: one platform for guests, staff and the books.
+22%
direct delivery share shifted
−3.2 hrs
weekly admin removed
2.1×
repeat direct orders, in the strongest cases
Marco Romano · two pizza shops · Melbourne
Staff mention the direct link at handover; loyalty points only earn on first-party. Fewer support calls because tickets and guest notes live on one record.
+22%
direct delivery share
Priya Shah · café group · London
Marketplace orders flow into the same kitchen view as web and POS. Export once, no more stitching five spreadsheets before payroll.
−3.2 hrs
weekly admin
David Lin · six dumpling shops · AU + UK
Price changes and sold-outs propagate from one place; area managers stopped logging into separate systems per brand. New openings clone a template instead of rebuilding.
6 stores
one dashboard
Jake Henderson · takeaway shop · Auckland
Zones and ETAs tied to the ticket, not a side spreadsheet. When a courier drops, dispatch sees it without calling the kitchen mid-rush.
<3 min
avg. dispatch fix
Aisha Khan · three burger shops · Manchester
Guests earn on dine-in and pickup the same way; vouchers redeem at the POS without manager overrides. Promos finally match how regulars visit.
2.1×
repeat direct orders
Elena Karamanlis · two Greek restaurants · Brisbane
Preferences follow the guest from booking to table; marketing segments reflect spend and visit gaps, not only email opens.
1 profile
per guest
What buyers want to know
The same themes come up in every operator conversation: orders that do not get re-keyed between systems, clearer reporting, less time spent reconciling on a Monday, and more repeat orders on the channels the restaurant owns.
Level 3, 12 Brick Lane, London
Verona Pizza × 2
Add Tomato, Remove Mozzarella
Capricciosa Pizza
Add Capsicum
Vegetable Lasagne
Coca Cola
Seafood Risotto
Add Squid
Nutella Pizza
Add Ice Cream
“All five of our UK branches run on Next Order. We searched for years for the right POS and finally found it: click and collect, every delivery integration and automatic review texts, all in one. Easy to use, and the support has always been great.”
“We have run on Next Order since the day we opened, and it has been a game-changer. It is intuitive, genuinely easy to use, and keeps the whole floor organised. A great investment for any venue.”
“After a nightmare with our old POS, the last twelve months have been a breeze. Any menu change is done instantly with one call or email. The attention to detail is what sets them apart.”
“We have run our pizza business on Next Order for years. Great value and great service, with the attention to detail and professionalism you want behind a busy kitchen.”
“Excellent from start to finish. The ordering system and the hardware are top quality and have made a real difference to how we operate. Setup was smooth and the support is outstanding.”
“Amazing support. They are always on top of my requests and quick to help the moment I need it.”
If you get time with an operator already on Next Order, these are the three questions that separate polite enthusiasm from a real switching case.
How much of your delivery volume moved to direct ordering since you went live. And what did that do to monthly take-home?
How long did Monday reconciliation take before, and how long does it take now? If they cannot give you a number, ask who now owns the close.
What did your repeat-visit rate look like at six months in? Did loyalty redemption change how much regulars spend, or just who clicks the email?
What operators ask us before they sign.
Yes, reach out via contact and mention “customer story.” We look for clear outcomes, owners willing to share a few honest numbers and operators happy to share their story. Not every submission becomes a named case study, but we follow up when there is a fit.
Stories on this page span pizza shops, cafés, multi-location groups, takeaway, burger shops and full-service restaurants. Your results will depend on your volume, your execution and your market. Bring your venue type and channels to a demo and we will map the workflow against your numbers.
Timelines vary: shifting delivery mix or reconciliation time can show within weeks after go-live; loyalty and repeat-order gains often need a few months of guest behaviour. Demos and scoping calls are the right place to align on what to measure and when.
Ask during a demo and we will introduce you to an operator in your category. Some operators are happy to be named in a sales conversation but prefer to stay off a public website, especially around margin and revenue figures. We respect that.
Bring your numbers, your order channels and your staffing to a demo, and we will map the workflow and the numbers that matter to you, from direct margin to admin hours.
Bring your menu, modes and questions, we will show the workflow, tailored to your venue, not a generic tour.
