Quick service and busy counter venues
Move the line faster. Get every order right.
When 12:15 hits, the bottleneck is not the cook. It is the POS, the printer no one is near and the kiosk no one is watching, all pulling apart. One ticket from intake to handoff fixes that.
The rush, on one screen
What a shift leader watches at 12:15.
Counter, pickup, delivery and walk-in tickets on one screen, sorted by ready time, with open count, median age and station load updating live.
Open tickets
12
Median age
06:24
Oldest
T-007 · 11:42
Station load
Grill 4 · Pizza 5Salad 2 · Drinks 1
- 2Main Seafood
Penne
- 2Large Vegetarian
- 1Large Prosciutto
- Add Cheddar Cheese
- Remove Tomato
- 1Medium Half/Half
- 1/2 Hawaiian
- 1/2 Hot Pepperoni
- 1Garlic Bread
- 1Nutella Pizza
- 2Starter Meatballs
Spaghetti
- 2Kids Margherita
- 1Large Quarter
- 1/4 Verona
- 1/4 Mushroom
- 1/4 Capricciosa
- 1/4 Greek
- 1Chocolate Mousse
- 1Main Arrabita
- 2Focaccia Garlic & Herb
- 1Pescatore
Fettuccine
- 1Salmone
Gnocchi
Inside the rush
One flow from the counter to the bag.
Every channel lands on one live orders view. Then follow a single drive-thru ticket through modifier prompts, station routing and handoff — same record, same identifier, no re-keying.
Every channel on one screen
Counter, kiosk, drive-thru and order-ahead pickups sit on one live orders view next to every delivery platform — each ticket carrying its source, payment status and expected time. The kitchen runs off one screen instead of three tablets and a printer.
- Pass updated
- 12:16 PM · live
- Channels live
- 5 · counter to platform
Preparing
8 openKatie BellVIP
Dine-in · Table 32Overdue 12m
Paid£62.50
Johnny Appleseed
Web · #4302Due in 10m
Paid£105.10
Romilda Vane
Uber Eats · #6452Due in 13m
Paid£94.60
Marcus Tan
Drive-thru · Lane 1Due in 4m
Card£18.40
Lee Jordan
Counter · #A312Due in 22m
Card£24.40
Modifiers the kitchen can read
Guided, step-by-step choices keep every order clear. Allergen holds, swaps and protein choices land on the chit instead of typed notes the line has to interpret.
- 1Smithfield Stack · double
- Bun · Brioche
- Cheese · American × 2
- Sauce · Smith sauce, mustard
- Add Cheddar Cheese
- No pickle
- 1Fries · large
Salt
- 1Coke Zero · medium
- Build accuracy
- 99.6% · today
- Typed-note rate
- 0% · forced steps
Station routing without splitting the ticket
Grill, fry, cold and expo see only the lines they own. The whole order stays one ticket so expo can call it as a single bag, not five chits.
- Grill2× patty · double · no pickle×2
- Fry1× fries · regular×1
- Cold1× drink · Coke Zero med×1
- Expo1× bag · expo call×1
Order to kitchen
1.2s · avg
Splits today
412 · none missed
Handoff numbers that match the bag
The receipt number, the kitchen chit, the kerbside bay and the drive-thru lane share one identifier. No more reading back five orders to find the chicken combo.
Handoff screen · receipt · bay · lane
5 bays · 2 lanes · live
- Bay 0312:21
#O118
Order ahead
- Lane 112:18
#D207
Drive-thru
- Lane 212:23
#D208
Drive-thru
- Counter12:19
#A312
Counter pickup
- Bay 0112:14
#O116
Order ahead
Avg lane time
2:14 · today
Pull-aheads
1 · live now
Menu depth without slowing the line
Hundreds of builds, one structured ticket.
Quick service lives or dies on modifiers. Sized extras, allergen holds, bundle pricing and channel-aware pricing have to land on the kitchen chit without slowing the cashier or burying the cook.
Tap protein, then sauce, then size. Build prompts run as nested forced steps so cashiers, kiosks and order-ahead collect the same answers in the same order.
Burgers
Smithfield Stack
Item total
£14.50
Protein
RequiredSize
RequiredCheese
RequiredSauces
Choose up to 2Hold
OptionalSame build runs on counter, kiosk, drive-thru and order-ahead.
Specials
Smithfield Meal Deal
Smithfield Stack
Double · no pickle
Fries
Large · +£1.50
Frozen Coke
Swapped from Coke Zero
Add a side
Optional upsell
Combo price
£17.90
À la carte
£20.50
Guest saves
£2.60
Bundle pricing handles upsizes and swaps, so it rings as one meal — not three items.
Menu item · Burgers
Smithfield Stack
Price
Add sizeChannel rule
Add ruleUpdated · Bacon marked sold out
3 items hiddenLive availability across the menu
- Smithfield StackLive
- Bacon StackBacon · 86Hidden
- Bacon Brekkie RollBacon · 86Hidden
- Buttermilk ChickenLive
- Halloumi StackLive
- Loaded Fries · baconBacon · 86Hidden
Flag once at the line. Kiosk, web and connected delivery apps stop offering the build inside two seconds.
Demand off the counter
Get customers out of the queue, into the same kitchen flow.
QR code ordering and order-ahead pickup move customers out of the physical queue and onto their phones. Every ticket still lands in the same kitchen queue, sorted by when each is due.
Diavola
San Marzano · fior di latte · spicy salami · Calabrian chilli · hot honey
Choose a base
Choose 1
- Traditional
- Thin & crispy
- Gluten free+£2.00
Extra toppings
Choose up to 5
- Buffalo mozzarella
- 'Nduja sausage2
- Hot honey drizzle
- Pecorino1
- Wild rocket
Quantity
+ Gluten Free- Small£16.00
- Medium£20.00
- Large£24.001
- Family£30.00
Your order is being prepped
Ready in 8 min · pickup at the bar
Show at counter
#4821
Skip the queue · staff will check this in
+40 loyalty points
One more visit to unlock a free piadina.
Diavola, Risotto + 1 more
3 items · Osteria Fiore
Same menu · same kitchen queue
“Scan a QR to skip the line, or order ahead from the car park. The kitchen reads one queue.”
Every guest entry point lands the ticket on the same rail the counter uses. No second tablet, no parallel printer, no re-entered tickets at peak.
- QR ordering runs the same build prompts as the POS — no second menu to maintain
- QR ordering at the table sends the ticket to the kitchen with the table number attached
- Order-ahead carries a pickup window, so the kitchen fires when the guest is in the car park, not before
- Loyalty applies on every channel — one guest record, one points balance, no overrides
Line of sight
Kitchen sees the rush before it arrives.
Station routing for grill, fry, cold and expo. Throttling protects the kitchen when one queue becomes chaos. Bumps move tickets from prep to ready without anyone shouting.
Kitchen display · Tuesday 12:16
4 stations · 6 tickets open
Grill
2- 1Smithfield Stack · double
No pickle
- 1Smithfield Stack · single
Fry
2- 2Fries · large
- 1Loaded fries · cheese
Cold
1- 1Coke Zero · medium
Expo
1- 1Bag · counter call
Open tickets
6
Median age
01:15
Oldest
#X089 · 06:12
Throttled
Fry · 60s
Station load · Tuesday lunch
Fry throttledGrill 2 · Fry 2 · Cold 1 · Expo 1
- Grill80%
- Fry95%
- Cold25%
- Expo45%
Fry over capacity at 95%. Kiosk and order-ahead receive a 60s throttle until the station catches up.
- Route by category, not by typed notes; grill, fry, cold and expo see only the lines they own
- Throttle a channel for 60 seconds when one station hits capacity, instead of letting kiosk pile chits
- Bump tickets from prep to ready without printers; the kitchen and the front counter share one screen
- Coursing chips and elapsed-time alerts surface tickets before the cook notices the dwell
Right bag. Right number. Right driver.
The sale is not done until the right food leaves the store. Order numbers, kerbside bays and marketplace driver ETAs match each bag to the right customer or driver without anyone guessing.
Ready for handoff · Smithfield
Right bag, right number, right driver.
- 1Smithfield Stack · double
No pickle
- 1Fries · large
- 1Smithfield Stack · single
- 1Fries · regular
- 1Combo meal · large
- 1Coke Zero · medium
- Ready now
- 3
- Avg handoff
- 0:38
- Mismatches
- 0 today
- Receipt number, kerbside bay and drive-thru lane share one identifier so expo never reads back
- Marketplace driver ETAs show on the screen, so the bag meets the driver at the door instead of waiting under a heat lamp
- Drive-thru lane time, accuracy and pull-aheads land in the shift report; coaching becomes specific instead of guesswork
Turn the lunch regular into a direct repeat.
Phone lookup at the POS, QR on receipts and SMS campaigns pull regulars to your channels. One guest record covers counter, kiosk, drive-thru and order-ahead.
Smithfield Burger Co
Messages
Delivered · 11:34 AM
Direct repeat rate · Smithfield
+11 pts MoM38% of lunch orders, last 30 days
Guests ordering on your channels for the second time and beyond, after first-direct-order vouchers and kiosk join codes.
- Phone lookup at the POS and QR on the receipt let staff attach a profile in seconds, even at peak
- Kiosk join codes and counter join codes work without forcing the guest to download an app
- Lunch-only nudges go to the regulars who haven’t come in for fourteen days. The subscriber list is yours, not a marketplace’s
- Loyalty earn and redeem run alongside combos and discounts so the accounting stays clean
Close the shift with evidence, not guesswork.
Sales by hour, mix by category, voids by staff and channel split are totalled at close. Tomorrow’s staffing call is in the report you read tonight.
Shift close · Tuesday
Smithfield · 11:00 AM → 8:32 PM
Net sales
£5,450
+12.4% vs last Tue
Tickets
412
Avg £13.22
Voids
£84.20
0.2% · under threshold
Sales by hour
Peak · 12 PM · £920
Channel mix
- Counter38%
- Kiosk22%
- Drive-thru24%
- Order ahead11%
- Third-party5%
Top items · today
5 of 47 SKUs- ItemQtyMixGP%
- Frozen Coke · medium9621%78%
- Smithfield Stack · double8418%64%
- Buttermilk Chicken Combo7115%61%
- Loaded Fries5812%70%
- Halloumi Stack429%58%
Tomorrow’s staffing call
12 PM hits £920 again. Keep two on grill, swap fry to a third between 12:00 and 1:30 to clear the throttle.
Built on Next Order reporting
Explore the full reporting suite
Sales by hour, item mix, voids by staff, channel split and payments reconciliation — drill from tonight’s shift close to any day, item or staff member.
Frequently asked questions
What operators ask us before they sign.
Can we handle hundreds of modifier combinations without slowing the line?
Topping and add-on options use forced steps and nested choices, so cashiers tap through prompts instead of memorising build codes. Half-and-half bowls, protein swaps and allergen holds stay structured instead of typed notes the kitchen has to interpret.
What about kitchen printers vs screens?
You route to thermal printers, kitchen display or both by station. Routing rules follow item categories so grill and fry see separate chits without splitting the ticket manually.
Does loyalty work when guests do not want to download an app?
Phone lookup, QR on receipts and counter join codes let guests earn points without friction. Earn and redeem apply in line with combos and discounts, which keeps the accounting clean when a promo stacks with a reward.
How painful is moving off our existing quick-service POS?
We map items, modifiers and price tiers before launch day, test every ticket on staged orders during a quiet weekday window, and train staff on voids and holds before Friday night. Tax rounding, combo logic and third-party menu sync are signed off on real tickets before your live volume switches over in a single window.
Can head office see all stores without logging into each tablet?
Area managers see void rates, discount mix and average spend across every store without logging into each tablet’s back office. Permissions ensure franchisees or managers only edit what their agreement allows, while head office keeps one master menu for core items.
Bring your menu and your rush. We’ll run the demo on it.
Drop a Tuesday-lunch ticket count and your most modifier-heavy build. We’ll walk counter intake, kitchen routing, handoff and the shift close in one call.