Contact Next Order

When service is live, so are we.

Support answers the phone 24 hours during your trading window — and sales, partnerships and everything else lands with the right person the first time.

Call 1300 317 597Send a message instead
Support line · Australia24 hours in service
1300 317 597

If your kitchen is taking orders, someone answers this line. 24 hours during your trading window, every day you trade.

Support
24 hours during service
Sales
Mon-Fri 9-5 AEST
Email supportHelp centre

Pick your lane. It lands with the right team, first time.

Four doors, four owners. Every lane has a real reply-time commitment — no shared inbox, no auto-acknowledgement that goes nowhere.

24 hours in service

Support

Existing customers · live-site issues

Operators on the floor who use Next Order daily. Call for anything mid-service; email or the form for the rest.

Message support
< 1 hr reply

Sales

Pricing · fit · switching

Founder-led calls with operators in your category. Bring your menu, your tickets and your numbers — we build the demo on them.

See it on your menu
24 hr reply

Partnerships

Resellers · integrators · franchise groups

Shared revenue, joint planning and proven rollout templates. Tell us your model and regions and a partner owner replies.

Join the programme
Always reading

Careers

Engineering · design · customer teams

Engineers, designers and customer engineers based across our regional offices. We hire slowly and reply to everyone.

See open roles

Mid-service problem? Don't type. Call.

Email is great for everything that can wait until tomorrow. A kitchen that has stopped printing orders cannot — that is what the 24-hour line is for.

Fastest path · 24 hours in service1300 317 597

These jump the queue, any hour your venue trades:

  • Orders not reaching the kitchen or not printing
  • A terminal, KDS or printer offline mid-service
  • A marketplace or your online ordering paused unexpectedly
  • Payments failing at the counter

Calling from Australia? This is your local line. Sales enquiries on the same number, Mon-Fri 9-5 AEST.

Everything that can wait an hour

Email support@nextorder.com
Reply within 1 business day
Contact form below
Routed by topic to its owner
Help centre
Guides and answers, self-serve

Have this ready and the first reply is the fix

  • Your venue name, and which store if you run several
  • The screen you are on (POS, dispatch, online ordering, admin)
  • What changed last — a menu edit, a new device, an outage
  • A photo or screenshot if something looks wrong

Send a message

Pick the topic and it goes straight to the team that owns it. We reply within one business day, usually much sooner.

Contacting Next Order

What operators ask us before they sign.

    • Is phone support really 24 hours?

      Yes — for the hours that matter. Support runs 24 hours during your trading window: if your kitchen is taking orders, someone answers the phone. Mid-service problems (orders not printing, a terminal offline, a marketplace paused) are triaged ahead of everything else.

    • How quickly will you reply to email or the form?

      Email and form messages get a response within one business day, usually much sooner during business hours. If the issue is stopping service right now, do not wait on email — call the support line on this page and we will work it live.

    • Should I use this form for a demo or for product support?

      Use the topic dropdown: demo topics go straight to sales scheduling, support goes to the on-duty support queue. Picking the right topic means no back-and-forth. For account or partnership questions, pick the matching topic so the right person sees it first.

    • I am an existing customer, where do I go?

      For anything time-sensitive on the service floor, call the support line — it is the fastest path and runs 24 hours during your trading window. For non-urgent product questions, email support@nextorder.com or use the form with the support topic, and include your venue name and which store.

    • How do partner or integration enquiries work?

      Choose partnership in the topic list or email with "partnership" in the subject. We will ask about your model (referral, integration, reseller) and regions so a partner-facing owner responds with next steps, not a generic inbox auto-reply.

    • Can I get press, legal or procurement details?

      For press or media enquiries, choose Press & media in the topic list. For legal or procurement, add the detail in your message. Need a postal address for a visit or formal letter? Ask and we will share the right office.

Prefer a live walkthrough?

Skip the back-and-forth, book a slot and we will answer pricing and rollout on the call.

See Next Order on your menu instead