One platform, one record
The order, the guest, the ticket and the shift on one record
POS, ordering, loyalty, delivery, bookings and reporting on one shared record. One system that was built as one system, not six separate apps bolted together.
Every channel a guest touches lands on the same record. POS, ordering, loyalty, delivery, bookings and reporting. All from one login.
One record · every guest
Johnny Appleseed REGULAR
Member since 2022 · 0429 117 406
38
orders
$2,100
lifetime
410
points
Counter POS
Sale · $24.10
Online ordering
Web order #4302
Loyalty
+45 points earned
Delivery
Delivered · 12 min
Reservations
Table 14 · 7:30
Reporting
Tonight · 142 orders
Will my staff learn it in one shift?
A clean interface, predictable flows and a guest-facing display so a new hire is taking orders by the second shift.
Does it survive Saturday night?
Order throttling, offline-tolerant payment flows and a kitchen view that does not freeze when the queue hits forty tickets.
Can I see what made me money this week?
Live sales dashboard for owners, plus 17 reports your bookkeeper can close on. By location, channel, hour and item.
From first order to regular
From first Google search to repeat regular. One record so the POS, the kitchen, and your accountant are looking at the same customer, not five versions in five spreadsheets.
Get found
Bring guests in through search, social, marketplaces and your own site, so you keep the margin and the customer data.
Win the order
Turn Google searches into orders with branded ordering, clear menus and loyalty hooks, so direct revenue stays yours.
Run the shift
Run the shift from POS, kitchen and dispatch: tables, pickup, delivery and phone orders on one ticket line.
Bring them back
Reward repeat visits with loyalty points, vouchers and targeted campaigns, built on the same guest record as the POS.
Add locations
Add locations, franchisees and channels with permissions and reporting that consolidate at HQ, no duplicate databases.
Where to start, not what to buy
Twelve tools, one customer record. Jump into the one that fixes today’s problem. POS that runs counter and tables, online ordering on your own domain, loyalty tied to real orders, own-driver dispatch, bookings, kitchen display, menu management, multi-location HQ, hardware, integrations, branded website and reporting that closes the books.
One customer record across every channel
Johnny Appleseed dines in on Friday, orders pickup Monday, books a Saturday-night table. Same person, same record, same loyalty balance. Not three Johnnys in three apps. Every order, reservation, redemption and marketing send builds the one profile your floor and your campaigns both rely on.
One menu, one customer record, one order from start to finish. Used everywhere from POS to web to kitchen to reporting. When POS, ordering and campaigns sit in separate apps, you end up with the same customer in three different systems. Next Order keeps dine-in tickets, online orders, booking notes and reward redemptions against the same guest, so refund rules, marketing consent and lifetime value stay coherent.
- Orders. Web, app, marketplace and in-store sales attach to one profile for support and refunds.
- Reservations and tables. Preferences and VIP flags show up where staff greet guests and fire courses.
- Loyalty and marketing. Customer purchases sync to your Control Panel in real time, so campaigns target what guests actually bought, not last month’s export.
Customer Database
Johnny Appleseed
RegularCustomer since 2022 · one record across 3 venues
Lifetime
$2,100
+18%Orders
38
every ~12 days
Avg order
$55.26
Points
410
Pooled
Spend by venue
- Lygon Street$1,050
- Smith Street$672
- Bourke Pl$378
Most ordered
Recent orders
38 total- Jun 1Lygon StreetLSHawaiian, Garlic Bread$31.00
- May 24Bourke PlBPBBQ Chicken, Coke$27.50
- May 12Smith StreetSSMargherita, Salad$24.80
- Apr 30Lygon StreetLSSupreme ×2$44.00
The customer database in admin — Johnny's orders, visits, loyalty balance and consent on one record, across every venue and channel.
Each role sees the number that matters to them
The owner reads margin. The manager reads ticket time. The cashier reads loyalty status. Same record, different rows.
Owner
Profit, labour and channel mix in one place. See which locations and order channels pay, without stitching exports from five vendors.
Manager
Shift tools for the floor and the kitchen: reservations, tables, exceptions and staff performance, all in the same Next Order control panel. Give managers their own access level, no separate app to log into.
Cashier
Fast POS flows, caller ID for phone orders, loyalty lookup at checkout, fewer screens, fewer mistakes at peak.
Delivery team
Dispatch board, driver status and customer ETAs from the same system that took the order, no spreadsheets your manager updates by hand.
Where it all comes together
Stores, channels and service visibility on one screen
The HQ dashboard in admin — per-store revenue, channel mix, exception alerts and rollout status on one screen.
Group Dashboard · All stores
Net Sales
$226,007
Orders
5,427
Direct mix
57%
Menu parity
4/5
| Store | Net sales | Status | |||
|---|---|---|---|---|---|
| Lygon StreetCarlton | $69,451.04 | 1,602 | 62% | Healthy | |
| Smith StreetFitzroy | $56,540.10 | 1,340 | 58% | Healthy | |
| Bridge RoadRichmond | $39,529.85 | 980 | 49% | Menu drift | |
| Bourke PlCity | $33,910.40 | 815 | 64% | Healthy | |
| Chapel StreetSouth Yarra | $26,575.30 | 690 | 44% | Low rating | |
| Group total | $226,006.69 | 5,427 | 57% direct |
Rollouts in flight
3- Spring menu v24 of 5 sitesStaged
- Loyalty tier changeAll sitesLive
- Surcharge calendarPublic holidaysDraft
Channel mix
All stores
- Direct web35%
- POS walk-in22%
- Marketplaces28%
- Phone15%
Delivery
Dispatch and ETAs
The batching screen on the POS tablet — pending drops grouped into map zones, driver assignment and due times on one screen.
- Batch 1
- #4632Corban
2 Collins Street, Melbourne
Due in 12 mins · 7:30pm
- #5458Katie
142 Lygon Street, Carlton
Due in 18 mins · 7:35pm
- #8760Alicia
232 Flinders Street, Melbourne
Due in 22 mins · 7:50pm
- Batch 2
- #7956Lee
14 Smith Street, Fitzroy
Due in 25 mins · 7:58pm
- #5575Johnny
535 Bourke Street, Melbourne
Due in 1 hour · 9:12pm
Connect what you already use
Marketplaces, accounting and payment terminals. Connected once, working from one screen. No tablet stack on the counter, no spreadsheet stitching at end of night.
Marketplaces
Marketplace orders land into the same ticket and guest record, fewer tablets, cleaner reconciliation.
Accounting
Accounting exports and category mapping so your bookkeeper closes the month on time, without re-keying every marketplace payout.
Payments
Terminals and processors you already use, saved flows and card data stays with the bank, not on your tablet, see the integrations page for partners.
Browse categories, partners and implementation notes on the integrations page.
One platform from a single store to a fifty-site group
Groups need shared controls without flattening every store into the same operation. Next Order gives HQ one screen for templates, permissions and reporting, while each site keeps the local decisions that should stay local. The wine list a coastal venue runs, the lunch combo a city venue tests, the public-holiday surcharge a 24/7 venue applies.
Multi-location
Roll out menus, pricing and promos from one HQ control panel, with the local settings each store still needs.
Permissions
Role-based access so cashiers, managers and area leads see only what their job requires.
Uptime guarantee
Scale-tier agreements include written response times and a 99.9% monthly uptime target, so you know exactly what is promised when service is live.
Two-factor authentication
Admin sign-in is protected by multi-factor authentication, with a code from an authenticator app or your phone. Sensitive workflows stay locked even if a password leaks.
Operational controls
Order throttling, holiday calendars and service charge management, so peak periods and special events run on your terms.
Audit log
Every config change, refund, void and price edit lands in a searchable log, with the user, the time and the screen it came from.
Frequently asked questions
What operators ask us before they sign.
Do I have to buy every module on day one?
No. Most teams start with POS and ordering, then turn on loyalty, reservations or delivery as volume justifies it. Billing scales with what you use; the customer record stays one piece so you are not starting over on a new system when you add a module. Settings and permissions mean new modules turn on when you are ready, not when a contract forces a bundle.
What happens to my existing guest list?
We bring across your existing customer list. Names, emails, phone numbers, order history. So a regular who's been ordering from you for three years still sees their full history on day one. Duplicates (typos, partner's number) get flagged for you to merge before they end up in your live customer list. Loyalty points balances, marketing opt-ins, dietary notes. All stay attached to the right person, not split across three apps.
How is this different from “integrating” separate apps?
Stitching separate apps together means each one keeps its own copy of your orders and customers, so they drift out of step and someone has to chase the differences. Next Order builds the POS, ordering, loyalty, delivery and reporting itself, so every part works together and stores orders, guests and tables in one place. Reporting, refunds and campaigns all read the same numbers the POS recorded. And when something needs fixing, you call one team, not three vendors blaming each other.
Can franchises or multi-brand groups use one platform?
Yes. Role-based access, per-site configuration and HQ reporting are built for operators who need consistency without giving every store the same keys. Franchisees can run local menus and pricing while HQ enforces templates, approved promos and audit-friendly user roles. Multi-brand groups can isolate brands in reporting without maintaining separate systems for each concept.
Where is my data hosted and who can access it?
Your data is securely hosted on Google Cloud with multi-region redundancy. Only specific Next Order roles can touch your live systems, every action is logged, and we never share an admin password between staff. We share the technical detail (backup schedule, retention windows) on a demo call if you need it.
What does going live look like?
We build your menu, recommend the hardware that fits the counter you already have, and train the team on the workflows they will run. Managers sign off in a test copy of your setup before guests see anything. Going live happens in a window you choose. Usually a quiet weekday morning or after Sunday close. A calendar we agree on with you, not a fixed schedule. Multi-site groups get dedicated rollout help so opening site number twelve is a checklist, not a panic.
Walk it on your venue
Walk through POS, ordering, loyalty and reporting with numbers that match how you run service.